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Developing your people to enhance your customers experience

FIT Solutions

Whether you’re part of a large multi-channel call or contact centre operation or a small customer service team, we know that you’ll have only one thing in common – you’ll all be different!  So you can be totally assured that here at First Impression Training we won’t attempt to treat you all the same! 

Take a look at our areas of specialism below to find the one you’d be most interested in finding out a little more about.  We’re very proud and passionate about the experience we have to share, having truly been there and done it and having helped and supported CUSTOMER SERVICE TEAMS, TELESALES EXECS, FRONTLINE LEADERS and TRAINERS & COACHES from across the spectrum of industry – so we’d love the opportunity to explore how we may help and support YOU too.

Customer Service Training

Customer Service Teams

Empower your people to deliver great customer service and become true Brand Ambassadors on your frontline

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Customer Service Training

Team Leaders

Develop your Team Leaders & Managers to become the driving force in your frontline operation

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Telesales Training

Telesales Teams

Enhance the skills, behaviours and performance of your inbound or outbound telesales teams

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Customer Service Training

Trainers & Coaches

Build on the knowledge and skills of your Trainers & Coaches to guarantee your long-term success and return on investment

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First Impressions Call training Solutions

Marie Says...

Click on your area of interest to find out more and read about some of our clients success stories - and then let us help YOU stay FIT for business too!  

 “This was an excellent course that was motivational and inspiring.  It was good to see different approaches and new ways to train and has given me lots of new ideas and skills to take back to the training room.  Good to be a delegate for a change!”

SB, Learning & Development Consultant HQ

AXA PLC, Bristol

"FIT showed us the importance of coaching when it comes to embedding new skills and changing behaviour - this was the critical success factor for our programme and without it we would not have achieved our goals.  We were also so impressed with their energy we will be inviting FIT back!"

DS, UK Training Manager

OOCL, Ipswich

“Best training workshop I’ve attended and would recommend it to others.  Trainers were excellent – very friendly, made everyone feel at ease and made the workshop really interesting and interactive. Wouldn’t change anything – just to say, thank you and keep up the excellent work!”

TF, Receptionist 

BACP, Leicestershire

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Great News For Small Business Owners

84% OF most customer buying decisions are entirely emotional

Appeal to those emotions and discover how you can turn satisfied customers into real raving fans who’ll keep coming back, spend more and recommend you to others.

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Here's just a few of the clients we've helped...