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Developing your people to enhance your customers experience
Those very clever people at Call Centre Helper have just produced a fascinating report following a survey amongst 350 contact centre professionals - the aim is to capture a snapshot of exactly what contact centres are doing right now!
Some of the stats that intrigued us the most included;
If you'd like to read the full report with even more findings and insights then you can download a free copy from the Call Centre Helper website HERE!
Marie has spent her entire working life within the frontline customer service and telesales environment - passionate about the industry, the people in it and their untapped potential! A highly respected and dynamic training professional and inspirational coach, she 'wakes and shakes' individuals to want to be better and achieve more!
...and I'd love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.
If you'd like to receive regular updates on developing world class customer service in your contact centre then simply complete the form below, click the button and you'll receive a regular flow of ideas, hints, tips and techniques straight to your inbox.
Appeal to those emotions and discover how you can turn satisfied customers into real raving fans who’ll keep coming back, spend more and recommend you to others.Appeal To Your Emotions