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Developing your people to enhance your customers experience

Come out of your shell!


Marie Cross

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I was browsing the news a while ago and among all the doom and gloom, there was one headline that really made me chuckle…

“US police detain giant tortoise after brief chase”

A brief chase?!

Apparently, a giant tortoise who goes by the name of Clark, gave the police a run for their money through the streets of Los Angeles.

Moving at astonishing speeds of 1mph, Clark attempted his great escape but was recaptured by two officers and reunited with his owners.

My all-time favourite quote from this article was “The tortoise did try to make a run for it, but our officers are pretty fast!”

Oh right! So it’s good to know that the streets of Los Angeles are protected from the likes of such reptiles. Rest assured, if Godzilla rears his head, the police have got it covered… although he might be slightly faster than Clark of course!

Only in America I hear you say!

Still, it was nice to read something that wasn’t related to war, death or destruction.

Are there any news stories you’ve read recently that made you smile and lifted your spirits? If so, I’d love to see them! 

And if you want to check out this daring tortoise, here’s the link:

Have a great week – and keep FIT!

FIT Tip of the week

Remember - Attitudes are totally contagious, so is yours worth catching!?


Cross Marie


Marie has spent her entire working life within the frontline customer service and telesales environment - passionate about the industry, the people in it and their untapped potential! A highly respected and dynamic training professional and inspirational coach, she 'wakes and shakes' individuals to want to be better and achieve more!

Hello...I'm Marie Cross!

Marie Cross

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