converting website visitors
  • South East 01622 761321
  • North West 01978 600105
  • South West 0118 4300150
  • North East 0191 6660108
  • Midlands 0121 4050510
Call back

Developing your people to enhance your customers experience

FIT BITS

Find out how to get the very best out of yourself and your teams with some great, practical advice from the call training expert.

Author: Marie Cross
Category:

I read a fascinating paper recently from Puzzell (www.puzzell.com) who conducted a survey focusing on how much emphasis customer service leaders and managers place on the experiences and welfare of th… Read More

Author: Marie Cross
Category:

Having had a few really positive and vibrant weeks, both professionally and personally, I’ve been brought down with a super huge bang these last couple of days, while preparing Marie’s Mumblings for t… Read More

Author: Marie Cross
Category:

During last week’s final of Britain’s Got Talent: The Champions, presenters Anthony McPartlin and Declan Donnelly suddenly silenced the proceedings to introduce ITV’s mental wellness campaign, created… Read More

Author: Marie Cross
Category:

Yesterday was National Poetry Day and BBC Breakfast trumped again in the ‘fascinating’ ratings with their feature on the power of rhythmic prose when it comes to managing stress, anxiety and even depr… Read More

Author: Marie Cross
Category:

It’s a short week for me this week, so this week’s post is going to follow suit… I guess I’m not the only one feeling a little deflated right now with the very sad news about the demise of our belove… Read More

Author: Marie Cross
Category:

Image consultancy Colour Me Beautiful were the first in line back in the 1970s to teach business leaders a thing or two about how to dress to impress in the world of work. I was so fortunate to have w… Read More

Author: Marie Cross
Category:

So, this week I came across a fascinating article by Steve Morrell of Contact Babel about the ‘perennial millennial customer service dilemma’ as he put it. In his White Paper, Steve articulately expla… Read More

Author: Marie Cross
Category:

Well, it’s a kind of plastic – neuroplasticity to be precise. Neuroplasticity is the 'muscle building' part of the brain and it’s at work throughout life, where connections within the brain become st… Read More

Author: Marie Cross
Category:

Back in 2017 we took a look at the need for speed as a key driver in achieving brand loyalty through great customer experiences. At the time Forrester research (www.forrester.com) indicated that the … Read More

Author: Marie Cross
Category:

Well maybe not Trump himself, but his people have got something right for sure…. …and that’s the oodles of stories sprawled across the internet, of companies from across the pond delivering remarkabl… Read More

Get this feed  
« Previous1234567...10Next »
First Impressions training Free Resources
Double your appointments in just 15 minutes...

...by using the 7 simple steps in this very special action plan designed to get you more meetings by phone. Get your FREE copy and create your very own outbound call recipe for success.

Call Training Resource Centre

Great News For Small Business Owners

84% OF most customer buying decisions are entirely emotional

Appeal to those emotions and discover how you can turn satisfied customers into real raving fans who’ll keep coming back, spend more and recommend you to others.

Tell Me More!

Here's just a few of the clients we've helped...