converting website visitors
  • South East 01622 761321
  • North West 01978 600105
  • South West 0118 4300150
  • North East 0191 6660108
  • Midlands 0121 4050510
Call back

Developing your people to enhance your customers experience

FIT BITS

Find out how to get the very best out of yourself and your teams with some great, practical advice from the call training expert.

Author: Marie Cross
Category:

Were you aware that saying things like 'don't worry', 'bear with me' and 'sorry to keep you waiting' (all common phrases within frontline operations like yours) are setting you off on the wrong foot, … Read More

Author: Marie Cross
Category:

Well you know me - I like to start the New Year with a bang and what better way to grab your attention at the start of this new decade than talking about something properly controversial this week. T… Read More

Author: Marie Cross
Category:

There’s a wise old quote that’s resonated with me for a very long time during my career… “If you want to SEE progress, look backward.  If you want to SEEK progress, look forward” And actually, it’s … Read More

Author: Marie Cross
Category:

I was blown away this week when I received an email from the lovely Paul Ainsworth, Editor-in-Chief of Customer Experience Magazine, who told me he was thrilled to announce that I’ve been shortlisted … Read More

Author: Marie Cross
Category:

I’ve mingled with them all this last week, albeit in a roundabout way – apart from a dragon that is, because I properly mingled with one of those this week…. Firstly, we spent the evening in the comp… Read More

Author: Marie Cross
Category:

I read a fascinating paper recently from Puzzel (www.puzzel.com) who conducted a survey focusing on how much emphasis customer service leaders and managers place on the experiences and welfare of thei… Read More

Author: Marie Cross
Category:

Having had a few really positive and vibrant weeks, both professionally and personally, I’ve been brought down with a super huge bang these last couple of days, while preparing Marie’s Mumblings for t… Read More

Author: Marie Cross
Category:

During last week’s final of Britain’s Got Talent: The Champions, presenters Anthony McPartlin and Declan Donnelly suddenly silenced the proceedings to introduce ITV’s mental wellness campaign, created… Read More

Author: Marie Cross
Category:

Yesterday was National Poetry Day and BBC Breakfast trumped again in the ‘fascinating’ ratings with their feature on the power of rhythmic prose when it comes to managing stress, anxiety and even depr… Read More

Author: Marie Cross
Category:

It’s a short week for me this week, so this week’s post is going to follow suit… I guess I’m not the only one feeling a little deflated right now with the very sad news about the demise of our belove… Read More

Get this feed  
« Previous1234567...10Next »
First Impressions training Free Resources
Double your appointments in just 15 minutes...

...by using the 7 simple steps in this very special action plan designed to get you more meetings by phone. Get your FREE copy and create your very own outbound call recipe for success.

Call Training Resource Centre

Great News For Small Business Owners

84% OF most customer buying decisions are entirely emotional

Appeal to those emotions and discover how you can turn satisfied customers into real raving fans who’ll keep coming back, spend more and recommend you to others.

Tell Me More!

Here's just a few of the clients we've helped...