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Developing your people to enhance your customers experience

FIT BITS

Find out how to get the very best out of yourself and your teams with some great, practical advice from the call training expert.

Author: Marie Cross
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Who remembers Johnny Mercer and the Pied Pipers? Anybody? Nobody? Well for the purposes of this article I'm going to quote the first verse lyrics from the man who wrote this true classic called Ac-C… Read More

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Statistics about Statistics • 73.6% of all statistics are made up• 56.7% of all statistics have added a decimal point to appear more plausible• 30% of all statistics do not correspond to each other •… Read More

Author: Marie Cross
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“People will forget what you said. They will forget what you did. But they will never forget how you made them feel.” - Maya Angelou How do your customers feel once they’ve had an interaction with yo… Read More

Author: Marie Cross
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As our lovely clients know, we’re big fans of Accelerated Learning here at First Impression Training, so we set out to stimulate every sense throughout the learning experience, to ensure every learner… Read More

Author: Marie Cross
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“OK, calm down please Sir…. I’m new here…. my computer is on a go slow this morning…. and I don’t think I can sort that problem out anyway… I’m going to have to transfer you to another department…. so… Read More

Author: Marie Cross
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Ok, I admit it – from time to time, I like to throw my weight around (there’s not much of me but I can pack a good punch when I’ve got something to shout about) and I guess this week’s mumblings may c… Read More

Author: Marie Cross
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Ok, I’m going to self-indulge for a moment this week and I hope you stick with me, because this week’s blog really does have something for YOU too, if you just read on for the next 2 minutes or so.. … Read More

Author: Marie Cross
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We’re feeling incredibly emotional this morning, in more ways than one, although all of these emotions are happy and positive ones because….. 18 years ago on 14th Feb 2001, we launched our beautiful … Read More

Author: Marie Cross
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Last week I enjoyed a fantastic day of learning & insight & sharing thoughts & ideas about what makes for a remarkable customer experience, with other “OCD’ers” (customer experience extrem… Read More

Author: Marie Cross
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Those very clever people at Call Centre Helper have just produced a fascinating report following a survey amongst 350 contact centre professionals - the aim is to capture a snapshot of exactly what co… Read More

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