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Developing your people to enhance your customers experience

FIT BITS

Find out how to get the very best out of yourself and your teams with some great, practical advice from the call training expert.

Author: Marie Cross
Category:

As our lovely clients know, we’re big fans of Accelerated Learning here at First Impression Training, so we set out to stimulate every sense throughout the learning experience, to ensure every learner… Read More

Author: Marie Cross
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“OK, calm down please Sir…. I’m new here…. my computer is on a go slow this morning…. and I don’t think I can sort that problem out anyway… I’m going to have to transfer you to another department…. so… Read More

Author: Marie Cross
Category:

Ok, I admit it – from time to time, I like to throw my weight around (there’s not much of me but I can pack a good punch when I’ve got something to shout about) and I guess this week’s mumblings may c… Read More

Author: Marie Cross
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Ok, I’m going to self-indulge for a moment this week and I hope you stick with me, because this week’s blog really does have something for YOU too, if you just read on for the next 2 minutes or so.. … Read More

Author: Marie Cross
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We’re feeling incredibly emotional this morning, in more ways than one, although all of these emotions are happy and positive ones because….. 18 years ago on 14th Feb 2001, we launched our beautiful … Read More

Author: Marie Cross
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Last week I enjoyed a fantastic day of learning & insight & sharing thoughts & ideas about what makes for a remarkable customer experience, with other “OCD’ers” (customer experience extrem… Read More

Author: Marie Cross
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Those very clever people at Call Centre Helper have just produced a fascinating report following a survey amongst 350 contact centre professionals - the aim is to capture a snapshot of exactly what co… Read More

Author: David
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It’s not very often that I feel the need to “call-out” individual organisations for their poor efforts around customer journey but this is one of those times. This is our personal story so I can vouc… Read More

Author: Marie Cross
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The summer’s over, nights are drawing-in and Autumn is in the air – it’s that time of the year when we all need to quickly reflect on what we’ve achieved so far this year and refocus on what remains t… Read More

Author: David
Category:

When is Customer Service appropriate? I appreciate this may sound like a silly question so, to qualify it a little further… at what stage in the customer journey should service be “delivered” to our … Read More

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