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Developing your people to enhance your customers experience

Latest News

We're hiring...

Awesome opportunity to join the FIT team and become a key contributor to the next stage of our growth!

We're judging again in 2018!

Marie is judging at this years UK Customer Experience Awards

Updated Privacy Notice

The GDPR deadline of 25th May is almost upon us so we've updated our Privacy Notice.

FIT Finalists for Business Enabler 2017

The FIT team have been shortlisted as finalists in the Best Business Enabler category at the Entrepreneurs Circle 2017 Awards.

FIT win in 2016 UK Corporate Excellence Awards

First Impression Training Ltd has been named a winner in Wealth & Finance International’s UK Corporate Excellence Awards 2016.

FIT recognised for training excellence at ECCCSA 2015

The FIT team have been shortlisted as finalists within the 2015 European Contact Centre and Customer Service Awards (ECCCSA).

FIT helps Legal & General to award success

First Impression Training are celebrating with our client, Legal & General, after they won the coveted Insurer Claims Initiative of the Year category at the Insurance Times Awards (Tuesday 2 December…

Entrepreneur of The Month September 2013

Customer service training specialist, Marie Cross of Maidstone, was named National Entrepreneur of the Month in August 2013 by Nigel Botterill, Founder of the Entrepreneurs Circle, after enjoying her…

“7 Super Secrets of Remarkable Customer Service: How to Develop True Brand Ambassadors on your Frontline”……… have you claimed your FREE hard-copy yet?

We’re on a bit of a roll with our new FREE guide - plugging it here, there and everywhere! We’re bound to say this (because Marie wrote it!) and it really is a handy little guide for Frontline…

Do Men or Women make the Best Leaders? Article published by BusinessZone.co.uk – Dec 2012

A fascinating study by Talent Innovations has proved that John Gray, author of the 1992 bestseller “Men are from Mars, Women are from Venus” was indeed correct - there are fundamental differences…
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First Impressions training Free Resources
Simply fill in your details to claim your 12 Success Blueprints…..

There are 12 Success Blueprints – FIT bulletins that are jam-packed with practical, quick and easy hints, tips and ideas to help you stay on track, keep positive and remain motivated to succeed right there on the frontline!

Here's just a few of the clients we've helped...