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Developing your people to enhance your customers experience
I’ve recently created an online training event, which is jam packed with practical, useful & helpful CX strategies, which you & your team can now access completely FREE OF CHARGE, at a time in the working day (or evening) that suits you.
Here at FIT, we are all about helping you deliver world class customer service, so you can differentiate yourself from the competition.
This week we are taking the word… https://www.calltraining.co.uk/latestnews/2020/02/your-30-minute-free-online-training-event/
WHAT you say and HOW you deliver your message is absolutely of the essence when you communicate on the telephone. Your words and phrases and your tonality can have a positive or negative impact on the receiver AND determine their perception of your brand…
Were you aware that saying things like 'don't worry', 'bear with me' and 'sorry to keep you waiting' (all common phrases within frontline operations like yours) are setting… https://www.calltraining.co.uk/latestnews/2020/02/how-dirty-your-language/
For the first time and straight in at number 14
CXM (Customer Experience Magazine) add Marie Cross as one of the UK's top CX Influencers of 2020.
Straight in, for the first time, at No14 - super proud that Marie has been… https://www.calltraining.co.uk/latest-news/marie-cross-top-25-uk-cx-influencers/
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