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Make peace with your past this Christmas!

It's important to do business with the past FIRST before we plan our future. Distil the lessons from your experience so they serve as helpful tools going forward
There’s a wise old quote that’s resonated with me for a very long time during my career… “If you want to SEE progress, look backward.  If you want to SEEK progress, look…

I'm a celebrity - don't ever get me out of here!

Marie Cross of First Impression Training has made the shortlist in Customer Experience Magazine Top 50 CX Stars
I was blown away this week when I received an email from the lovely Paul Ainsworth, Editor-in-Chief of Customer Experience Magazine, who told me he was thrilled to announce…

Here's just a few of the clients we've helped...