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Developing your people to enhance your customers experience
Who you hang around with matters and this week we've hung around with some of the best including Deborah Meaden, Fiona Bruce and Frank Bruno....or rather, they got to hang out with the FIT team!
I’ve mingled with them all this last week, albeit in a roundabout way – apart from a dragon that is, because I properly mingled with one of those this week….
Firstly, we… https://www.calltraining.co.uk/latestnews/2019/11/what-do-dragons-boxing-and-boris-have-common/
how much emphasis customer service leaders and managers place on the experiences and welfare of their frontline staff in the quest to improve customer experience
I read a fascinating paper recently from Puzzel (www.puzzel.com) who conducted a survey focusing on how much emphasis customer service leaders and managers place on the… https://www.calltraining.co.uk/latestnews/2019/11/how-emotionally-fit-and-healthy-are-your-staff/
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