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A Plastic That's Great for Humans!

Neuroplasticity is the muscle building part of the brain and we all have the power to train our brains to think and feel and act more positively.
Well, it’s a kind of plastic – neuroplasticity to be precise. Neuroplasticity is the 'muscle building' part of the brain and it’s at work throughout life, where…

Do you mind holding Sir?

Why you need to state the benefit BEFORE you put your customer on hold
Back in 2017 we took a look at the need for speed as a key driver in achieving brand loyalty through great customer experiences. At the time Forrester research…

FIT win Gold at UK Business Awards

Thrilled and delighted to announce that First Impression Training win Gold for Professional Services at the 2019 UK Business Awards
What a day we had at the 2019 UK Business Awards at the Park Plaza Riverbank, London on 8th November. A real red letter day for the FIT team who walked away with the Gold Award…

The ONE thing Donald Trump HAS got right!

Stories from across the pond about the ease with which our USA friends deliver remarkable customer service
Well maybe not Trump himself, but his people have got something right for sure…. …and that’s the oodles of stories sprawled across the internet, of companies from across…

FIT Finalists in European Contact Centre and Customer Service Awards 2019

We're blown away that our work has, once again, been shortlisted as a finalist at the European Contact Centre & Customer Service Awards (ECCCSA) 2019
Delighted to announce that FIT have been selected as finalists at the 2019 European Contact Centre & Customer Service Awards. This year we've partnered with our client,…

Until they buy...or die!

Why it's so important to observe the persistence rule when marketing your message
There are a few things that you can never accuse me of being – and not being persistent (albeit annoyingly so at times) is one such thing! I was taught from the early…

Brand Ambassador - You're Fired!!

Future of the contact centre advisor and how the role will change as artificial intelligence and self-serve become commonplace.
Call Centre Helper is one of my favourite online business magazines – every week it delivers at least one golden nugget to my mental business-thinking inbox and this week…

Here's just a few of the clients we've helped...