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Seven ways to develop true brand ambassadors that most companies aren't doing....

Your frontline staff need to be equipped with the knowledge, skills and behaviours that enable them to be true brand ambassadors for your organisation.
“People will forget what you said. They will forget what you did. But they will never forget how you made them feel.” - Maya Angelou How do your customers feel once…

We love Accelerated Learning

First Impression Training set out to stimulate every sense throughout the learning experience, to ensure every learner gets the maximum benefit from it. Accelerated Learning
As our lovely clients know, we’re big fans of Accelerated Learning here at First Impression Training, so we set out to stimulate every sense throughout the learning…

Calm down Madam - screaming at me won't help!

9 things you (may) say to really annoy your customers
“OK, calm down please Sir…. I’m new here…. my computer is on a go slow this morning…. and I don’t think I can sort that problem out anyway… I’m going to have to transfer you…

Here's just a few of the clients we've helped...