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What Contact Centres are Doing in 2018

Key highlights of the focus for call and contact centres in 2018
Those very clever people at Call Centre Helper have just produced a fascinating report following a survey amongst 350 contact centre professionals - the aim is to capture a…

The dishes won't wash themselves!

Hoover dishwasher and poor customer service
It’s not very often that I feel the need to “call-out” individual organisations for their poor efforts around customer journey but this is one of those times. This is our…

Here's just a few of the clients we've helped...