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Top 15 Self-Help Mistakes to Avoid

This week there’s a great article in Call Centre Helper ( using their panel of experts who each share the self-service and automation mistakes that will cost you your customers.
Online Self Help options are increasingly common place in todays customer service mix – new channels and platforms offer greater opportunities for customers to transact…

We're recruiting...very special trainer required

First Impression Training are looking for a very special individual to join our training team.
You know what we’re all about here at FIT – we’re passionate (some say obsessed) about peoples’ potential!  Our team of talented consultants have all truly walked their…

Here's just a few of the clients we've helped...