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Developing your people to enhance your customers experience

The FIT Team

We've been there, done it & got the t-shirts!

We are all highly skilled and talented consultants, offering you a wealth of experience within both the telephone sales and customer service arenas. We’ve all truly ‘walked our talk’ having managed and developed frontline operations across a range of disciplines including soft-skills, process, quality, products, systems and telephony, performance management and customer experience.  As a result, you can be assured that we’re able to share our in-depth knowledge, skills and ideas with you in a hands-on pragmatic way – ideas which are proven to work as effectively in the real world of business as they do in the perfect world of the classroom!

We are proud that this collective expertise isn’t just recognised by our clients, but also through our contributions to a range of professional bodies promoting the very best on offer within the UK sales and service industry.  Over recent years all members of the FIT team have acted as judges for the National Customer Service Awards, National Sales Awards and, most recently, the UK Customer Experience Awards.  Key members of the FIT team are also active within the Customer Service Training Network (CSTN), a mutual self-help membership body for Customer Service Training professionals, wholly focused on developing Best Practice within the profession by the sharing of knowledge and expertise amongst its members throughout the UK.

 “This was an excellent course that was motivational and inspiring.  It was good to see different approaches and new ways to train and has given me lots of new ideas and skills to take back to the training room.  Good to be a delegate for a change!”

SB, Learning & Development Consultant HQ

AXA PLC, Bristol

"FIT showed us the importance of coaching when it comes to embedding new skills and changing behaviour - this was the critical success factor for our programme and without it we would not have achieved our goals.  We were also so impressed with their energy we will be inviting FIT back!"

DS, UK Training Manager

OOCL, Ipswich

“Best training workshop I’ve attended and would recommend it to others.  Trainers were excellent – very friendly, made everyone feel at ease and made the workshop really interesting and interactive. Wouldn’t change anything – just to say, thank you and keep up the excellent work!”

TF, Receptionist

BACP, Leicestershire

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