Links

  Servicing the Call Centre and Operator community

http://www.callcenterdir.net   
A one stop resource for all your call center needs.
 
http://www.callcentrehelper.com  
The aim of this site is simple - to provide you with good call centre help and advice.

http://www.insightexec.com
The Customer Management Community - Europe's leading CRM service, provides highly valuable news, information, advice and best practice case studies to help members make the most of customer management activities, achieve core business objectives and help improve the ROI of your CRM programmes.
 
http://www.cca.org.uk
Customer Contact Association - the professional body for customer contact.

http://www.ccma.org.uk
The Call Centre Management Association is the professional association for Call Centre Managers and Supervisors.

http://www.callcentrevoice.com
This community exists to allow everyone with an interest in the call centre industry to share information and ideas.

http://www.callcentre.co.uk
Call Centre Focus - the first customer contact magazine in the UK packed full of information on the call centre industry, without jargon.

http://www.contactcenterworld.com
Global resource, dedicated to bringing you the very best content relating to the contact centre industry.
 
http://www.contactcentrejobs.co.uk
The definitive one-stop-shop for contact centre jobs; both for those looking for a new challenge and for businesses wanting new staff.

http://www.contactcentrelink.com
The online contact centre newsletter and information service. The site contains a wide range of essential industry information, up-to-date news and links to other useful sources.

http://www.call-center.net
We pride ourselves on being a research based go-to learning center for the call center industry. This site provides complete listings of call center benchmarking studies, books, vendors, contact center software, training, call center solutions, technologies and best practices for managers and consultants of call centers.
 
http://www.help-desk-software-guide.com
Help desk software articles, buyer's guides, best practices and help desk implementation tips.

http://www.www.dma.org.uk
Direct Marketing Association (DMA). The mission of the DMA is to maximise value for members whilst maintaining and enhancing consumers' trust and confidence in direct marketing.