Yes, we've been there, done that & got the t-shirts!
We’re highly skilled and talented consultants, offering you a wealth of experience within both the telephone sales and customer service arenas. Having truly ‘walked our talk’, we’re able to share our in-depth knowledge, skills and ideas with you, which are proven to work as effectively in the real world of business as they do in the ideal world of the classroom!
We are proud that this collective expertise isn’t just recognised by our clients, but also by the industry, including our involvement as judges at the prestigious National Training Awards on behalf of UK Skills; writing features for industry magazines and our involvement with the Customer Service Training Association (CSTA).
The CSTA is a mutual self-help membership body for Customer Service Training professionals, founded by Don Hales, wholly focused on developing Best Practice within the profession by the sharing of knowledge and expertise, through its highly interactive workshop-style meetings, which are held regularly across the UK.
To find out more visit www.customerservicetrainingassociation.co.uk
Read more about our key people:
- David Cross – Managing Director and Co-founder
- Marie Cross – Training Director and Co-founder
- Maggie Colman – Lead Consultant
- Mandy Rossi – Senior Consultant
|
|
