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Developing your people to enhance your customers experience

FIT BITS

Find out how to get the very best out of yourself and your teams with some great, practical advice from the call training expert.

Author: Marie Cross
Category:

Pondering on this, as I often do in my line of work, I decided to use Google to investigate what people in UK business consider to be the definition of great customer service. Bizwatchonline came up … Read More

Author: David
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I’ve just been on hold to the tax office for the last thirty five minutes and I have been inspired to write a blog.  I know that my “call is important” to them and that “all operatives are helping oth… Read More

Author: Marie Cross
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I’ve just read a very interesting report by the Institute of Customer Service that claims CEO’s just haven’t the foggiest when it comes to what customers want.  Worse still, it also seems that some of… Read More

Author: David
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This week we’ve decided to rest our typing fingers and invited our very good friends at PhoneCoach (www.phonecoach.com) to reach out to our readers with a few gold nuggets to inspire you to even great… Read More

Author: David
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During our travels we come across a lot of examples of outstanding customer service – so it always comes as something of a disappointment when we discover others (thankfully in the minority) that defy… Read More

Author: Marie Cross
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“Only a fool learns from his own mistakes. The wise man learns from the mistakes of others.” (Otto Von Bismark) I love this quote and it’s so true, especially in the world of customer service. Consi… Read More

Author: Marie Cross
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‘People buy people.’ We’ve heard it all before.  We know that people buy from people they know, like and trust before throwing cash and custom at someone who has never invested in forming a relationsh… Read More

Author: Marie Cross
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Working in a highly compliant, data-protective and highly regulated environment as so many of our lovely clients do, you may be interested in the following article from a recent blog in the brilliant … Read More

Author: Marie Cross
Category:

The FIT team have just got a little bigger (no, not by eating too many mince pies at Christmas!) but by hiring their new Apprentice... ..which is me! My name is Ellyse, I'm 16 and I am from Detling, … Read More

Author: Marie Cross
Category:

On Monday 4th January 2016, at the start of a brand New Year, the FIT Team moved into their brand new, fresh-as-a-daisy offices in Lordswood, Kent.New desks, new chairs, new desktops, new office suppl… Read More

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