• South East 01622 761321
  • North West 01978 600105
  • South West 0118 4300150
  • North East 0191 6660108
  • Midlands 0121 4050510
Call back

Developing your people to enhance your customers experience

FIT Telephone Role-Play Kits - Now Available for Purchase or Hire

Author

Share This

We're delighted to announce that FIT has become an approved reseller of the Phonecoach range of telephone role-playing equipment.

Role-play is a vital ingredient in upskilling your frontline call-handlers.  Whether you’re managing inbound, outbound, sales or service teams telephone role-play kits are an essential tool to help them develop winning call recipes to WOW your customers.  

Designed specifically for contact centre trainers, freelance trainers, L&D managers, lecturers/teachers – in fact anyone who runs telephone skills sessions of any kind - these kits are highly effective both during induction training or as part of ongoing skills development.

The FIT role-play kits will help identify corrective reactions to situations whilst dramatically improving experience, confidence, telephone skills and product knowledge.  You can also use role-play kits to spark brainstorming sessions, improve internal communications across teams and pin-point issues and challenges from group perspectives.

What is FIT role-play equipment?

Housed within their own travel cases these innovative, portable, laptop based telephone recording kits are ideal for telephone skills practice whether it be;

  • Handling Challenging Calls

  • Customer ServiceFIT telephone role-play kit

  • Account/Customer Retention

  • Negotiation techniques

  • Induction and Upskilling

  • Debt collection skills

  • Telesales skills

  • Professional Telephone Excellence

  • ……in fact just about any scenario you can think of involving business via the ‘phone

Super Easy to Use

  • Simply plug your kit in any room, it only takes 5 minutes to set up and you’re ready to role-play.    

  • No need for WiFi or servers

  • All handsets are cordless so you can split the group into different rooms up to 20 metres apart – great where space is a premium.   

  • Available in 6 and 12 handset options.  

  • Headsets to plug in for ‘handsfree’ operation is optional

FIT role-play kits are available to purchase outright or hire for adhoc sessions/events. 

 

To find out more please contact David on 01622 761321 or you can download our free Fact Sheet at: https://calltraining.co.uk/solutions/telephone-role-play-kits/



Tags:
Category:

Please add your bio info through your member profile page, or through your dashboard.


Hello...I'm Marie Cross!

Marie Cross

...and I'd love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.

If you'd like to receive regular updates on developing world class customer service in your contact centre then simply complete the form below, click the button and you'll receive a regular flow of ideas, hints, tips and techniques straight to your inbox.

Call Training Resource Centre

Great News For Small Business Owners

84% OF most customer buying decisions are entirely emotional

Appeal to those emotions and discover how you can turn satisfied customers into real raving fans who’ll keep coming back, spend more and recommend you to others.

Appeal To Your Emotions

Here's just a few of the clients we've helped...