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Developing your people to enhance your customers experience
Stuart Kettel from Balsall Common, West Midlands decided to embark on a mission to push a Brussels sprout up Mount Snowdon using only his nose!
He trained for this challenge by pushing a sprout around his garden with nothing but his snout!
Is he sprout of control…..!?
He didn’t just hurt his nose though - he injured his arms, legs, knees, feet and neck in his efforts to push a sprout up to the summit of Mount Snowdon.
He might be mad, although he succeeded and reached the peak of 1,085m in just 3 days! His aim was to raise a total of £5000 for Macmillan Cancer Support and is still counting his pennies raised for the charity.
Read this unusual story for yourself…
So what’s the lesson for us this week?
Well apart from the obvious – that practice, with some constructive feedback from a great ‘sprouting’ coach or mentor, makes perfect – setting goals that stretch us outside our comfort zone is the only way we’ll get to the top of that mountain!
Have a great week – and keep FIT!
Remember - Belief is the ignition switch that gets us off the launching pad!
Marie has spent her entire working life within the frontline customer service and telesales environment - passionate about the industry, the people in it and their untapped potential! A highly respected and dynamic training professional and inspirational coach, she 'wakes and shakes' individuals to want to be better and achieve more!
...and I'd love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.
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Appeal to those emotions and discover how you can turn satisfied customers into real raving fans who’ll keep coming back, spend more and recommend you to others.Appeal To Your Emotions