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Developing your people to enhance your customers experience
But when it comes to animal ingenuity, these photos of a dog riding a Segway surely take first place?
Of course, if your ‘man’s-best-friend’ is YOUR best friend, AND you know how much fun riding a Segway is, then this won’t surprise you one bit… but to an outsider, this role reversal is a little scary wouldn’t you agree?
What next, canine taxi-drivers? Are we headed for a Pedigree-fuelled dystopia, destined for perpetual games of ‘human-fetch’ in retaliation for years of throwing tennis balls into the long grass?
Hopefully not! Although we reckon role-reversal must be a great way to understand someone else’s position—especially if two different parties are struggling to come to an agreement over something.
What role-reversals might be helpful to set up within YOUR business today – if only to settle the argument of who gets the Segway and who has to pick up their own pace during the morning walk!?
Have a great week – and keep FIT!
Remember - We are all better than we know – if only we can be brought to realise this then the possibilities are simply endless!
Marie has spent her entire working life within the frontline customer service and telesales environment - passionate about the industry, the people in it and their untapped potential! A highly respected and dynamic training professional and inspirational coach, she 'wakes and shakes' individuals to want to be better and achieve more!
...and I'd love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.
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Appeal to those emotions and discover how you can turn satisfied customers into real raving fans who’ll keep coming back, spend more and recommend you to others.Appeal To Your Emotions