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Developing your people to enhance your customers experience

Role Reversal - could it work for you?

Author

Marie Cross

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We’re no strangers to seeing animals do some fairly bizarre things, like this bear strolling through a New Jersey neighbourhood on two feet - likely in an attempt to disguise itself as a human to avoid being shot!

But when it comes to animal ingenuity, these photos of a dog riding a Segway surely take first place?

Check it out here: http://metro.co.uk/2014/08/08/dog-walking-his-human-while-riding-a-segway-will-blow-your-mind-4825703/

Of course, if your ‘man’s-best-friend’ is YOUR best friend, AND you know how much fun riding a Segway is, then this won’t surprise you one bit… but to an outsider, this role reversal is a little scary wouldn’t you agree?

What next, canine taxi-drivers? Are we headed for a Pedigree-fuelled dystopia, destined for perpetual games of ‘human-fetch’ in retaliation for years of throwing tennis balls into the long grass?

Hopefully not! Although we reckon role-reversal must be a great way to understand someone else’s position—especially if two different parties are struggling to come to an agreement over something.

What role-reversals might be helpful to set up within YOUR business today – if only to settle the argument of who gets the Segway and who has to pick up their own pace during the morning walk!? 

Have a great week – and keep FIT! 

FIT Tip of the week

Remember - We are all better than we know – if only we can be brought to realise this then the possibilities are simply endless!



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Cross Marie

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Marie has spent her entire working life within the frontline customer service and telesales environment - passionate about the industry, the people in it and their untapped potential! A highly respected and dynamic training professional and inspirational coach, she 'wakes and shakes' individuals to want to be better and achieve more!


Hello...I'm Marie Cross!

Marie Cross

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