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Developing your people to enhance your customers experience
However, a little family from Alabama has created something amazing by simply twisting the norm a little, moving out of the comfort zone and taking a slightly different view of things…..
They did an adorable baby photo-shoot…but instead of a baby, they used their dog, Snuggles!
And the pictures are fantastic: http://www.buzzfeed.com/rachelzarrell/a-baby-photographer-did-a-cliche-newborn-photoshoot-starring
Snuggles is either swaddled in a fluffy cream blanket, adorning a cute baby headband or sound asleep in her Moses basket – and it’s amazing. So amazing in fact that it’s become an internet sensation!
Isn’t it more amazing though, to think that if this photo-shoot WAS with a real baby, the pictures wouldn’t have been this popular in the slightest!?
Ready for the business message?
Sometimes the most popular thing you can do is not a massive shift in products, services or markets, but perhaps a fun twist on what you already have!
Like the names you now find on the Coke bottles for instance…a small change, but a huge pay off!
Something to think about while you coo over the puppy pics.
Have a great week – and keep FIT!
Remember - A bend in the road is only the end of the road if you fail to make the turn!
Marie has spent her entire working life within the frontline customer service and telesales environment - passionate about the industry, the people in it and their untapped potential! A highly respected and dynamic training professional and inspirational coach, she 'wakes and shakes' individuals to want to be better and achieve more!
...and I'd love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.
If you'd like to receive regular updates on developing world class customer service in your contact centre then simply complete the form below, click the button and you'll receive a regular flow of ideas, hints, tips and techniques straight to your inbox.
Appeal to those emotions and discover how you can turn satisfied customers into real raving fans who’ll keep coming back, spend more and recommend you to others.Appeal To Your Emotions