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Developing your people to enhance your customers experience
Net Emotional Value (NEV) - how to accurately determine the customers level of loyalty, retention and overall experience.
I’m a big fan of Colin Shaw (Founder & CEO of Beyond Philosophy) and I can’t think of a single article he’s written or blog he’s posted where I haven’t silently screamed (in… http://www.calltraining.co.uk/latestnews/2017/11/emotional-value-how-do-you-make-your-customers-feel/
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