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Developing your people to enhance your customers experience
Here's a great technique to keep your customer on-side when you need something from them.
I’ve just read a report that focused on how the need for speed is a key driver in the ever-changing face of the customer service game.
According to Forrester research… http://www.calltraining.co.uk/latestnews/2017/02/customer-hold-time-get-your-st-together/
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