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Developing your people to enhance your customers experience
Second option technique allows you to offer 2 choices to your customers whilst, at the same time, subconsciously influencing their decision to accept the last option you offered.
Last week we identified some of the customer service challenges we all face as technology advances, interactive and automated platforms increase and improve and our… http://www.calltraining.co.uk/latestnews/2017/01/offer-choice-and-influence-decision/
Artificial Intelligence is primed to take over customer service - or is it?
Given the nature of what we do for a living it’ll come as no surprise to learn that we receive a lot of sales and service related blogs, articles and other information… http://www.calltraining.co.uk/latestnews/2017/01/robots-are-coming-save-yourselves/
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