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Developing your people to enhance your customers experience
This week there’s a great article in Call Centre Helper (www.callcentrehelper.com) using their panel of experts who each share the self-service and automation mistakes that will cost you your customers.
Online Self Help options are increasingly common place in todays customer service mix – new channels and platforms offer greater opportunities for customers to transact… http://www.calltraining.co.uk/latestnews/2016/07/top-15-self-help-mistakes-avoid/
First Impression Training are looking for a very special individual to join our training team.
You know what we’re all about here at FIT – we’re passionate (some say obsessed) about peoples’ potential! Our team of talented consultants have all truly walked their… http://www.calltraining.co.uk/latestnews/2016/07/were-recruiting/
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